The
following policies apply to all
Backyard Store owned web sites
|
| PRIVACY: |
| Your
privacy is of great concern to us at The Backyard Store. We
only collect information you voluntarily provide when you e-mail
us or place an order. When you make a purchase we collect your
name, billing address for the credit card, card type, card
number and expiration date. We also collect information to
allow us to ship your order. This includes your e-mail address,
street address & phone number plus the name, address and
phone number of the intended recipient. Any information
is used by The Backyard Store and our distributors only for
the limited purpose of fulfilling your order. We may use your
information for future marketing from our company owned stores.
We do not sell any information you provide to any third parties. |
| COOKIES & COMPUTER
INFORMATION: |
|
The
Backyard Store owned web sites do not use cookies to track
visitors.
We do collect certain technical
information from your computer when you visit our
site. This includes your IP address, operating
system, browser type and the address of the referring
web site. We only collect this information to compile
statistics about our guests and their use of our
site. This information is only used internally
to improve your shopping experience and is never
sold to any third parties.
|
| SECURITY
OF YOUR PERSONAL INFORMATION: |
|
The
security of your personal information is important to us.
All The Backyard Store owned sites use SSL (Secure Socket
Layer) technology to encrypt all order information before
it is sent over the Internet. The Backyard Store has
obtained a digital certificate from Verisign, Inc., a leading
provider of Internet trust services. This certificate is
listed under the URL of Patiostore.com which is our parent
web site. This certificate guarantees that your personal
information is being transmitted in secure form to a The
Backyard Store web server.
|
| SALES
TO CONSUMERS AND BUSINESSES: |
| Consumer
pricing is posted on most Backyard Store web sites, there are
a few exceptions where you must call for a quote on certain
items. |
| CATALOG
REQUESTS: |
| We
do not send paper catalogs. There is more information on our
web site than in the product brochures that we have. We are
more than pleased to answer any questions you have by e-mail or
by phone if you need an immediate response. All e-mails are
answered at least once each day if possible; e-mails received
on weekends are answered on Monday. Ph: 888-814-7531 |
| LOGOS & TRADEMARKS: |
| Trade
marks, logos, trade style and trade names are the property
of the respective companies that we represent and all rights
are reserved by them. We use them only to identify the companies
and their products. |
| COPYRIGHTS: |
| This
web site is copyrighted and may not be duplicated by any means.
The name brands, different company logos, trademarks, trade
dress and trade names used on our web sites are used to sell
the particular products of the copyright holders and they remain
the property of their respective companies. |
| RETURNS:
RETURN AUTHORIZATION REQUIRED |
The
Backyard Store accepts returns on non-custom items ( i.e.. any
item which there are no options available - if you can choose
frame color, fabric, stain etc.. then that item is not returnable)
from any company owned store displaying the MSP logo or name.
To request return authorization, call our customer service department
at 1 888 814 7531 or e-mail them at custserv@patiostore.com for
return authorization. See our return
policies for details and charges pertaining to returns.
|
| REFUSALS
AND CANCELLATIONS: |
- Cancellations:
If you cancel your order after it has been shipped, you will
be charged for all shipping charges (both ways) incurred
and a 20% restocking fee.
- Refusal
of shipment: If you refuse the order, you will be charged
for all shipping, delivery & storage charges incurred
and a 20% restocking fee.
- Custom
orders may not be cancelled.
|
| WARRANTIES: |
| All
warranties of the manufacturers are passed on to you and they
are responsible for them. We will assist you with warranty
claims. Manufacturers who do not have customer friendly warranties
are dropped from this site. The Backyard Store has a good customer
service track record and works at maintaining it. |
| COMPLAINTS & SUGGESTIONS: |
Please
send any complaints or suggestions by e-mail to sales@patiostore.com
Your suggestions have been a great help to us. We thank you!
|
e-mail
us
