Your privacy is Important!
Greenhousebuilder will never, ever share or sell your personal information to anyone. We will only contact you if we have a question about your order.

Secure Ordering:
Greenhousebuilder utilizes patiostore.com / The Backyard Store's Secure order system.

SSL (Secure Sockets Layer), is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate. We use XRampSSL which is used to create secure links to protect transactions, passwords, personal details, and more.

All of your personal information (including credit card numbers) will be encrypted and then transmitted from your browser to the e-commerce system securely. This information is only viewed by us. You will notice that it takes just a moment to connect into the secure area and that there is a small lock icon on the bottom right of your browser whenever you are prompted to enter information.

Credit Card Information:
Our credit card processor checks the billing address of your credit card account and the CVV2 code on the back of your card. If all the information does not match, we will contact you for verification.

The Order Process:
Online orders are encrypted on our secure servers and transferred to our order system via SCP ( a secure data transmission system). Our order department will review your order before it processing. If there are any problems, or extended delays, we will notify you as soon as possible.

Your credit card will be billed at the time your order enters the shipping process in our warehouse or is sent to a vendor for factory-direct shipment.

Some items are custom made and/or cut to order and may have extended production times. Custom orders are charged at the time we place your order with the factory.

We do our best to keep up with stock status at the factory yet sometimes we are not notified of backorders. You may be billed ahead of shipment in this event on factory direct shipments. We will notify you of any backorder status as soon as we receive the information.

Cancellations :
Orders may be cancelled at no charge if the order has not been processed by our order department. If your order is already in the shipping system, you will be responsible for all actual shipping charges incurred. We will make every effort to cancel your order at your request.

Returns (30 day Return Policy):
Notify us within 30 days from the date you receive your order if you are not satisfied with your purchase. Unfortunately, we are not able to accept returns after 30 days. We will happily refund the purchase price, minus all shipping charges and any manufacturers re-stocking fees. Re-stocking fees may be waived if you exchange the items for store credit, are exchanging for another item and the item(s) are in re-sellable condition. We want you to be completely satisfied with your purchase and will work with you to get you the perfect items for your growing needs.

Shipping:
Orders are shipped via UPS, FedEX, DHL or freight truck depending on the size of the product ordered.

Freight truck shipments: large orders delivered via freight truck are often times large, bulky and heavy. It is recommended that you have 2-4 people to assist in unloading the truck. The truck driver is not required to unload the merchandise for you, though most are helpful. We offer a "white glove" delivery service on seleted items. The white glove service will deliver the items, unload them into your garage or back yard and remove any packing debris. Someone must be home to receive delivery of truck shipments. The freight company will call you to arrange delivery. Please contact us with any questions