The
following policies apply to all
patiostore.com
owned web sites
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| PRIVACY: |
Your
privacy is of great concern to us at the Patiostore.com. We
only
collect information you voluntarily provide when you e-mail us
or place an order. When you make a purchase we collect your
name, billing
address for the credit card, card type, card number and expiration
date. We also collect information to allow us to ship your
order.
This includes your e-mail address, street address & phone number
plus the name, address and phone number of the intended recipient.
Any information is used by the Backyard Store stores and
our distributors only for the limited purpose of fulfilling your
order.
We may use your information for future marketing from our company
owned stores. We do not sell any information you provide to any
third parties.
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| COOKIES & COMPUTER
INFORMATION: |
|
Patiostore.com may collect
certain technical information from your computer when you
visit our site. This includes your
IP address, operating system, browser type and the address of
the referring web site. We only collect this information to
compile
statistics about our guests and their use of our site. This information
is only used internally to improve your shopping experience
and
is never sold to any third parties.
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| SECURITY
OF YOUR PERSONAL INFORMATION: |
|
The
security of your personal information is important to us.
All Patiostore.com owned
sites use SSL (Secure Socket Layer) technology to encrypt
all order information
before it is sent over the
Internet. Patiostore.com has
obtained a digital certificate from Xramp, a leading
provider of Internet
trust
services.
This certificate is listed under the URL of Patiostore.com which
is our parent web site. This certificate guarantees that
your
personal information is being transmitted in secure form to a
Patiostore.com web
server.
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| SALES
TO CONSUMERS AND BUSINESSES: |
Consumer
pricing is posted on most Patiostore.com web
sites, there are a few
exceptions where you must call for a quote on certain items. For
large orders or for business resale, please call 1 888 814 7531
or e-mail us for pricing.
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| ITEMS
NOT PRICED ONLINE: |
Pricing
is not shown on some brands of patio furniture. These items
are
normally special ordered according to your choices of fabrics and
paint finishes. This creates more complicated pricing because
of
cost differences
on grades of paint finish and different fabric grades as well
as on the large selection of table styles that go with the
different
seating pieces. For pricing on these items, please call or e-mail
us.
|
| CATALOG
REQUESTS: |
We
do not send paper catalogs. There is more information on our web
site than in the product brochures that we have. We are more than
pleased to answer any questions you have by e-mail
or by phone if you need an immediate response. All e-mail are answered
twice each day; e-mails received on weekends are answered on Monday.
Ph: 888 814 7531
|
| LOGOS
& TRADEMARKS: |
Trade
marks, logos, trade style and trade names are the property of the
respective companies that we represent and all rights are reserved
by them. We use them only to identify the companies and their products.
|
| COPYRIGHTS: |
This
web site is copyrighted and may not be duplicated by any means.
The
name brands, different company logos, trade marks,
trade dress and trade names used on our web sites are used to sell
the particular products of the copyright holders and they remain
the property of their respective companies.
|
| RETURNS:
RETURN AUTHORIZATION REQUIRED |
Patiostore.com accepts
returns on non-custom items ( i.e.. any item which there are
no options available - if you
can
choose frame color, fabric, stain etc.. then that item is not
returnable) from any company owned store displaying the Patiostore.com logo
or name. To
request return authorization, call our customer service department
at 1 888 814 7531 or e-mail them at custserv@patiostore.com
for return authorization. See our
return policies for details and charges pertaining to returns.
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| REFUSALS
AND CANCELLATIONS: |
- Cancellations: If
you cancel your order after it has been shipped, you will
be charged for all shipping
charges (both ways) incurred and a 20% restocking fee.
- Refusal
of shipment:
If you refuse the order, you will be charged for all shipping,
delivery & storage charges incurred and a 20% restocking
fee.
- Custom orders may not be canceled.
- Top
Secret Lingerie products: You have
3 days to cancel your order from the time you place your order.
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| WARRANTIES: |
All
warranties of the manufactures are passed on to you and they
are
responsible for them. We will assist you with warranty claims.
Manufacturers who do not have customer friendly warranties
are dropped from
this site. Patiostore.com has
a good customer service track record and works at maintaining it.
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| Product
Pricing: |
All
pricing published on any patiostore.com owned web site is subject
to change without notice. We do our best to keep the web site
up to date and checked for errors however, sometimes mistakes
do happen. Patiostore.com
reserves the right to correct published and quoted pricing
at any time.
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| COMPLAINTS & SUGGESTIONS: |
Please
send any complaints or suggestions by e-mail to sanet@txdirect.net
Chief Webmasters name is James Glasgow.
Your suggestions have been a great help to us. We thank you!
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