How long will it take to receive my order?
If your item is in stock and it ships
by either UPS or Fedex ground, please allow 5-10 business days from
the date your order was processed.
(If your order was placed on a Friday after 5pm or on Sat. or Sun. it will not
be processed until Mon.)
If you have a large order that will ship by truck, please allow up
to 3 weeks for delivery. Most deliveries do not take this long, but
sometimes with trucking companies there are unforseen delays and shipments
are not time guaranteed like UPS and Fedex can deliver.
If you have placed a custom order (ex: you chose color, stain, height,
engraving, etc.) please allow 4-6 weeks for delivery depending on the
product. You may call us toll free 1 866 545 7474 to see if the item
can be delivered sooner for an additional charge.
Why can't I choose my shipping options online? At this present time the shopping
cart software we use does not have this capability. We can however get
a freight quote for your approval and bill you that amount.
Do you match competitors prices?
At times we will consider this, but more often than not we do
not practice this. Every retailer has different costs involved in the
selling of their goods. Some retailers receive better pricing from the
manufacturers which allows them to lower their pricing. We are not concerned
with this, simply because we have competitive pricing, quality products
and excellent customer service. We will do everything possible to ensure
your purchase with us is as smooth as possible.
Who handles my warranty claim if I have one? Each manufacturer is responsible for their warranties. We will
however, help you in any way we can if necessary to ensure your claim
is processed and handled by the manufacturer. We cannot however, guarantee
the outcome of any claims as they are at the discretion of the manufacturer
as to their validity.
What if I receive a damaged package? Always take receipt of any packages and note on the paperwork
any damages. DO NOT refuse shipment! This can cause
delays in the return
of the merchandise. Most manufacturers will require a Return Authorization
Number.
If you refuse the package, when it reaches the manufacturer, they may refuse
receipt of the goods and it will be taken to the freight companies warehouse
for storage. This can be costly and the manufacturer could bill you for these
charges. Inspect all of your packages immediately! Do not wait weeks to open
your packages or this may void any warranty or freight claims. Warranty and freight
claims are time sensitive and go in effect on the day you receive the goods. It
is up to the customer to take care of claims in a timely fashion.
What are your store policies? Please follow this link (store policies) to view our policies.
Do you have a showroom?
No, we do not. We are strictly an internet
company. In order for us to keep costs down and offer you the best
prices possible, we do not carry the overhead necessary to run a
showroom. Many of the items we carry are produced by very large manufacturers,
which have dealers all across the country that do have showrooms.
Many people go to these showrooms, see the items in person and then
end up purchasing online.
Office Traditions is your source for Office Furniture, Home Office Furniture, Computer Desks, Computer Workstations, Computer Furniture, O'Sullivan Desks, BALT Office Furniture, Box Office by Design Office Furniture, Allied Office Furniture and School Furniture, Trinity Church Furniture, Office Chairs, Desk Chairs, Conference Tables, BEKA Products, Children's Furniture, Ergonomic Keyboard Trays and more!
Office Traditions offers quality office furniture and office chairs from names you can trust. We are a small company focusing on the needs of our customers. After all, without you, Office Traditions does not exist.
Customer Service is a top priority company wide. Whatever the problem, we will do our best to satisfy you. In this information age of fast talking and automated voices, we stand out in the crowd. Offering what our competitors can't or won't.
Personal Attention! If you have any questions while you are browsing, please e-mail us and one of our representatives will assist you during office hours. We are here to help, so please don't hesitate to contact us.
OfficeTraditions.com realizes how different everyones taste in office furniture and office seating can be. We try to offer a wide enough selection of styles that encompasses everyone's taste without it being overwhelming. With each piece of office furniture we sell, you will have the product picture, dimensions, weight, color choice and all accompanying information when available, for you to make an informed and confident decision. Most items are drop shipped directly from the manufacturer allowing us low overhead and you the customer, low prices.
All of the office furniture and office chairs we sell are backed by each respective manufacturer's warranty. If you happen to have any warranty claims, we will assist you in whatever way we can in the process of filing those claims. We want you to be confident in your purchase with us and know that just because you hit that "buy" button on our website, and the item ships, it doesn't mean our relationship ends there. We want our customers to be repeat customers. And even in this technological age, nothing beats "word of mouth" advertising.
All trademarks, dress, and styles used herein are the property of their respective manufacturers and are used only to represent their products. All rights and copyrights are retained by their respective manufacturers. We are not responsible for typographical errors or incorrect information.
