There are 2 ways to place your order from a Cargo Unlimited web site.  You may order from any of Our Cargo Unlimited Stores and combine your order.

• Shopping Cart sites:
  We are currently upgrading Our Online Stores with a new look and a shopping cart for
  easy shopping. If the product you wish to buy has a "buy now" or "add to cart" button
  by it, Just click the button to add the item to your shopping cart. When your ready to
  check out, just click the "check out" button on the view cart screen and fill in the required
  information.
  
• Call Us;
  You may place your order by phone during business hours.
  Ph: 1 888 814-7531
  Hours: M-F  9 A.M. - 5 P.M. ( Central Standard Time )

• Paid with credit card when your order is placed. We accept Mastercard, Visa, AMEX and Discover.
• Personal checks are accepted, however, your order will not be placed until your check is received.
• COD - we do not ship COD
• Purchase Orders - We take POs from approved companies, agencies and governments. A credit check is required.
• Out of U.S.A. orders.
  No orders shipped internationally!

1. Your order will be reviewed and checked for any errors.
2. The order will then be processed through our order department and a copy of your invoice will be emailed to you within 2 business days.
3. Review your invoice and let us know if there are any errors.
4. Shipments come from different warehouses across the country, so your items may be received at different times.
5. If there are any problems or extended shipping times (please review our estimated shipping times below) We will contact you via email or phone.
6. ORDER STATUS AND QUESTIONS:
Email our Customer Service Department to check order status or with any questions. If you wish us to call you, please allow us 1-5 business days to contact you. We will get all the information together and then call you with the results.
1 888 814-7531

All Credit card charges and invoices will show up in the name of "Cargo Unlimited".   All of our company owned web sites are part of Cargo Unlimited which is oure retail division.

Send your request via e-mail, attention our Product Manager , for special handling please be as specific as possible.

All shipping charges are limited to the contiguous United States.  Additional shipping charges will apply to all other locations including APO's.  Rush shipments will be assessed a $10.00 charge plus all additional shipping charges incurred.

13% S&H on orders under $250.00 ($12.00 minimum Charge)
Free Shipping on all orders over $250.00 (unless otherwise noted)
    We offer 13% shipping on company owned web sites for most of the items that total under $250.00. There are exceptions to this on some products and the exception will be noted in the product description. 13% shipping offers are limited to the continental United States and do not cover crossing any body of water by boat or aircraft. For example, shipping to Martha's Vineyard is excluded as boat shipping is required.

 We are only able to "Rush" UPS-able, non-custom orders. You will be charged a
$ 10.00 service fee and all shipping charges on rush shipments. Remember to add 24 hours for order processing in addition to your rush shipping time ( if you Next Day Air ship your order, the items will ship within 24 hours and arrive on the following business day - two business days total. )

If you ship an order to a Texas address, tax of  8.25% will be added to your order. If you are a tax exempt organization shipping your order in Texas then we require a copy of your tax-exempt certificate.

     You may cancel your order at no cost to you if the item has not been shipped or if production has not begun.  Call our customer service department for a status update on the order you wish to cancel and they will inform you of the status of your order. If there will be any charges for cancelling the order, we will let you know ASAP. After an item has shipped or production has started, the item is then classified as a return and all applicable return policies will apply.

    Cargo Unlimited accepts returns on non-custom items ( i.e.. any item which there are no options available - if you can choose color, fabric, stain etc.. then that item is not returnable) from any company owned store. To request return authorization, call our customer service department at   
1 888 814-7531 or e-mail them at custserv@cargo-unlimited.net for return authorization. The following return policies pertain to all items.

• True Shipping charges* (both ways) will not be refunded.
• Only un-used and un-opened items are returnable
• Items that are in un-sellable condition or are missing parts are not returnable.
• Items must be returned in their original packaging.
• All items are the responsibility of the receiver to check for any damage external or internal. If not marked on the delivery receipt, then there is no way of tracking such damage and the claim may not be valid.
• Defective or damaged items are handled under the warranty or freight damage policies. Contact us if you need help in filing a freight claim. Do Not Refuse the Item!
• A restocking fee will be charged;
  1. If a restocking fee is charged to us by our supplier ( for items not shipped out  from our warehouse) normally 20%
  2. If the item is seasonal and it is late in the selling season - 30% fee
• For instructions on returning an item, please call us at 1 888 814-7531.
• Custom items are not returnable

*shipping charges - the actual shipping charges incurred to get the product to and/or from you.  depending on the product, only a percentage of the actual shipping may have been billed when the purchase was made.

Office Traditions offers quality office furniture and office chairs from names you can trust. We are a small company focusing on the needs of our customers. After all, without you, Office Traditions does not exist.

Customer Service is a top priority company wide. Whatever the problem, we will do our best to satisfy you. In this information age of fast talking and automated voices, we stand out in the crowd. Offering what our competitors can't or won't.
Personal Attention! If you have any questions while you are browsing, please e-mail us and one of our representatives will assist you during office hours. We are here to help, so please don't hesitate to contact us.

OfficeTraditions.com realizes how different everyones taste in office furniture and office seating can be. We try to offer a wide enough selection of styles that encompasses everyone's taste without it being overwhelming. With each piece of office furniture we sell, you will have the product picture, dimensions, weight, color choice and all accompanying information when available, for you to make an informed and confident decision. Most items are drop shipped directly from the manufacturer allowing us low overhead and you the customer, low prices.

All of the office furniture and office chairs we sell are backed by each respective manufacturer's warranty. If you happen to have any warranty claims, we will assist you in whatever way we can in the process of filing those claims. We want you to be confident in your purchase with us and know that just because you hit that "buy" button on our website, and the item ships, it doesn't mean our relationship ends there. We want our customers to be repeat customers. And even in this technological age, nothing beats "word of mouth" advertising.